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This Site is operated by MME Social registered in England and Wales under registration (“MME Social”, “we”, “us” and/or “our”). Our

Registered Office: 167 -169 Great Portland Street, 5th Floor, W1W 5PF. You can contact us as indicated under the “Contact” section below. The data controller responsible for your personal data is MME Social.

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WHAT IS THIS PRIVACY POLICY FOR?

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1. Scope of this Privacy Policy

This Privacy Policy governs the collection, use, and processing of personal data by MME Social. It applies to all information gathered from you when you visit or interact with our website, apply for membership, participate as an active member, or attend our events and curated experiences as a guest.

"Personal data" refers to any information relating to an identified or identifiable individual. This policy outlines:

• The specific categories of personal data we collect.

• Our purposes and lawful bases for processing your data under applicable data protection regulations, including the General Data Protection Regulation (GDPR).

• How your data is utilized, shared, and protected.

• Your legal rights regarding your personal information.

 

Important Notice: By accessing our website, applying for membership, or voluntarily providing your personal data to us, you acknowledge and agree to the terms outlined in this Privacy Policy. Please review this document carefully to understand our practices regarding your information.

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1. Membership Application

When you register for a membership, we collect your personal identification details. This includes your name, physical address, email address, stated interests, and a profile photograph. This data is used to establish and manage your member profile.

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2. Reservation & Payment Information

We process your personal and financial details, including your name, email address, billing address, and payment information, with strict confidentiality. All transactional data is handled securely in accordance with our Privacy Policy. For complete details regarding booking rules and liabilities, please review our comprehensive Terms & Conditions at the time of reservation.

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3. Additional Data Collection & Third Parties

We collect personal information that you voluntarily provide when you contact us via telephone or email, participate in surveys, browse our website, or attend our curated experiences.

 

Note on Third-Party Bookings: If you reserve services through an authorised third-party platform, we may integrate the data they provide with our existing records to fulfil your requests and customise your experience.

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4. Technical Log Data

When you visit our website, our servers automatically record standard "Log Data" transmitted by your browser. This information includes:

Your Internet Protocol (IP) address (used to determine approximate geographic location).

Browser type, version, and configuration settings.

The date, time, and duration of your visit.

The specific pages you view within our network.

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5. Cookie Policy

Our website utilises cookies and similar tracking technologies (small text files placed on your device) to distinguish you from other users. This helps us optimise site performance, remember your preferences, and improve your overall browsing experience. For detailed information on the types of cookies we use and how to manage them, please consult our Cookie Policy.

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PURPOSE FOR PROCESSING YOUR PERSONAL DATA​

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1. Waitlist & Onboarding Management

To facilitate your onboarding process and ensure you receive timely updates, we may place your details on our priority waiting list. This data processing is necessary to administer your application and manage entry into our membership program.

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2. Membership Administration & Services

For active members, we process your data to deliver exclusive membership benefits, maintain account accuracy, and communicate regarding service-related matters. This processing is conducted to fulfil our contractual obligations to you and address your requests.

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3. Reservation & Booking Management

To provide a seamless booking experience, we process your information to manage transactions, facilitate secure payments, provide customer support, and issue reservation confirmations and pre-arrival communications. This is done in accordance with our terms of service and reservation agreements.

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4. Surveys and Feedback

If you have consented to be contacted for feedback, we may use your information to invite you to participate in voluntary surveys. Your responses are used responsibly to evaluate and improve our offerings.

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5. Marketing Communications

MME Social may contact you via email with updates, exclusive event invitations, and promotional offers tailored to your interests as a member or applicant.

 

Consent Requirement: We will only send you marketing communications if you have explicitly opted in and granted us permission to do so. You may opt out at any time.

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6. Operational Improvements & Analytics

We analyse user data to maintain site security, optimise website performance, perform market research, and personalise user experiences. This allows us to continuously improve our services and tailor our offerings to our community.

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7. Legal Compliance & Protection

We process and retain personal data to comply with applicable legal and regulatory obligations, cooperate with law enforcement or government authorities, enforce our Club Rules, and protect our business operations, intellectual property, and data security.

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8. Other Consensual Uses

Your personal data may be utilised for specific secondary purposes not outlined above, provided you have given explicit, informed consent at the time of collection.

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In our Privacy Policy, we aim to be transparent about our "legitimate interests," which essentially means ensuring the smooth operation of MME Social. Rest assured, your data is secure, and we always consider how our actions may impact you and your privacy rights. Your concerns matter to us, so we won't engage in any data-related activities without your consent or a legal requirement. If you're not comfortable with how we handle data, feel free to pause and inform us , your privacy, your control.

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DISCLOSURE OF YOUR INFORMATION

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We share your personal data with third parties in the following situations:

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1. Trusted Service Providers

We partner with carefully selected third-party service providers to support and enhance our business operations. These partners assist us with critical functions, including:

• Payment processing and financial transactions

• Fraud prevention and security monitoring

• Information technology (IT) infrastructure and maintenance

• Web analytics and data optimisation

• Digital advertising and CRM management

• Data Protection Guarantee: All external service providers are bound by strict confidentiality agreements. They are authorised to process your personal data solely in accordance with our explicit instructions and for the specific purposes for which it was shared.

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2. Business Transfers and Restructuring

In the event that MME Social undergoes a business transition, such as a merger, acquisition, corporate reorganisation, or the sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity as part of the business assets. Any new owner will be required to honour the terms of this Privacy Policy.

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3. Legal and Regulatory Obligations

We reserve the right to disclose your personal information to law enforcement, government authorities, or authorised legal bodies if we believe in good faith that disclosure is necessary to:

Comply with a legal obligation, court order, or formal regulatory request.

Protect and defend the rights, property, or safety of MME Social, our members, or the public.

Detect, prevent, or otherwise address security threats, fraud, or technical vulnerabilities.

 

PAYMENT INFORMATION

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1. Payment Method Retention

To facilitate your membership registration or subscription setup, we securely collect your payment card details. Upon successful authorization, this information will be retained on file to process recurring fees, future transactions, and requested services automatically. All payment data is handled in strict compliance with the Payment Card Industry Data Security Standard (PCI-DSS) and applicable data protection regulations.

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2. Management of Payment Preferences

You retain full control over your billing information and may request the removal of your stored card details at any time through your account settings.

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Please Note: Opting out of automatic payment retention will require you to manually provide your payment credentials for each subsequent billing cycle or reservation, which may interrupt the seamless delivery of your membership benefits.

 

SECURITY

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Regrettably, ensuring absolute security for transmitting information over the internet or public communication networks is impossible. While we implement suitable technical and organisational security measures to safeguard the personal data you share with us from unauthorised access or potential loss or damage, we cannot guarantee 100% security for the personal data you provide online.

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PERSONAL DATA RETENTION

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We will retain your personal data for the duration necessary as outlined in this Privacy Policy, or as required by legal, regulatory, accounting, or reporting obligations, whichever is longer. Specifically:

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• Membership records are kept for one year after membership expiration or termination.

• Information from our websites is retained for one year after account closure or last contact with you.

• If you opt-in for marketing communications, we will keep your data until you unsubscribe.
  To decide the appropriate retention period, we consider the type, volume, and sensitivity of the personal data, the purposes of processing, legal requirements, operational needs, and alternative methods to achieve these purposes.
  After the retention period ends, we will securely dispose of your data in compliance with laws. In some cases, we may anonymise your data to disassociate it from you, making it no longer personal data.

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YOUR PERSONAL DATA PROTECTION RIGHTS

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Certain applicable data protection laws give you specific rights in relation to your personal data. In particular, if the processing of your personal data is subject to the GDPR, you have the following rights in relation to your personal data:

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• Right of Access: Upon request, we will confirm if we are processing your personal data and provide you with a copy, including details on the purpose of processing. Additional copies may incur a reasonable fee.

• Right to Rectification: If your personal data is inaccurate or incomplete, you can ask for corrections. We will also inform third parties we shared your data with, if feasible. Upon request, we will disclose who received your data for direct contact.

• Right to Erasure: You can request the deletion of your personal data, especially if based on your consent. We will inform relevant parties about the erasure, if possible. If needed, we will reveal who received your data for direct contact. However, data processing necessary for legitimate interests may continue as outlined in our Privacy Policy.

• Right to Restrict Processing: In certain situations, you can request to limit the processing of your data, such as when disputing data accuracy or objecting to processing. We will notify you before removing any processing restrictions and inform relevant parties we shared your data with, if feasible. Upon request, we will disclose who received your data for direct contact.

• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, which you provided based on consent or necessity for our contract with you. You can reuse this data elsewhere.

• Right to Object: You can request the cessation of processing your personal data at any time. This applies if we rely on legitimate interests for processing, unless we have compelling reasons for continued processing, or if your data is used for direct marketing purposes.

• Right to Withdraw Consent: If we rely on your consent for processing, you can withdraw it at any time without affecting prior lawful processing.

• Right to Lodge a Complaint: To address concerns about our privacy practices or personal data handling, you can file a complaint with the UK Information Commissioner’s Office (ICO) or the relevant data protection authority of an EU member state.

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If you're ready to exercise those rights, simply reach out to us using the information provided in the "Contact" section. Just a heads up – we may require some additional information to verify your identity before proceeding to fulfil your request.

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CHANGES TO OUR PRIVACY POLICY

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Any changes we may make to our Privacy Policy in the future will be posted on this page. Please check back frequently to see any updates or modifications. If required by the applicable law, we will notify you of any material or substantive changes to this Privacy Policy.

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CONTACT US

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For further information regarding our privacy policy, contact us. Info@mmesocial.co.uk